Tissue Mast vs Opsgenie
If you are reading this you probably have a date in your calendar. Atlassian stopped selling Opsgenie on 4 June 2025 and ends support on 5 April 2027, and their page says access ends and data is deleted on that day. This is for the team deciding where to go.
Opsgenie was priced per user and so is its replacement. Standard was $19.95 a user a month on an annual term, $24.15 monthly; a team of five paid about $100 a month, a team of 25 about $500. Atlassian points existing customers at Jira Service Management or Compass, both priced per agent.
Tissue Mast is priced for the account. Team is $79 a month for up to ten people and Company is $149 for up to 25, with every schedule, policy, probe and status page inside that number. Who it is for, and who it is not for, is below, and the second list is as long as the first.
What each one is
Two sentences each, before any numbers.
- Opsgenie
- An on-call and alerting product in the Atlassian range: schedules, escalation policies, alert routing from a long list of integrations, and notification by push, SMS, voice and email. Being retired; its customers are being moved to Jira Service Management, which bundles the same on-call tools inside a service desk.
- Tissue Mast
- An uptime monitor with a pager attached. Probes fetch your URLs from eight locations, vitals page you when a cron job does not check in, and a channel is a URL anything can post to. A page rings the Mast Pager app on iPhone through silent mode and Do Not Disturb, and escalates through an on-call rotation until someone answers.
Side by side
Every figure below came off the other company’s own pages, on one day, and is dated underneath.
| Opsgenie | Tissue Mast | |
|---|---|---|
| Free plan | Up to 5 users. No longer available to new customers. | Free: 10 probes checked every 5 minutes, 10 vitals, 10 channels, one person. Open to anyone. |
| Entry paid plan | Essentials, $9.45 a user a month on an annual term, $11.55 monthly. | Solo, $19 a month or $190 a year: one person and every phone they own. |
| The plan most teams were on | Standard, $19.95 a user a month annual, $24.15 monthly. | Team, $79 a month or $790 a year, for up to 10 people. |
| Five people | About $100 a month on Standard, annual. | $79 a month on Team. |
| Ten people | About $200 a month on Standard, annual. | $79 a month on Team. |
| Twenty-five people | About $499 a month on Standard, annual. | $149 a month on Company. |
| Adding a person | One more seat on the bill. | Nothing, up to the plan’s headcount. |
| Monitoring | None of its own. Alerts come from the tools you wire into it. | Probes from eight locations and vitals for cron jobs, included in every plan. |
| SMS and voice | Yes. | No. A page rings the app; if it is not answered it moves to the next person. |
| End of support | 5 April 2027. Atlassian’s page says access ends and data is deleted. | Every owner gets at least 90 days’ notice, export keeps working, and unused annual months are refunded. Terms, section 7. |
Checked 2 October 2026 against Atlassian’s Opsgenie pricing page. Both of us move; if a figure here has gone stale, tell us and we will correct it.
Where Opsgenie is the better choice
If you run a service desk in Jira, Jira Service Management is the obvious place to land. The on-call tools are inside the product you already pay for, the migration is Atlassian’s own, and your alerts stay next to your tickets. Nothing below argues with that.
If you need SMS or a voice call as the last step, Opsgenie had both and Tissue Mast has neither. We reach a person through the app; when nobody answers, the page moves to the next person on the rotation. For a team whose phones are sometimes off the network, that is not enough.
If you have more than 25 people taking pages, or you need SAML and SCIM today, write to us before you plan around us. Company stops at 25 and SSO is still marked coming soon on the pricing page.
Where Tissue Mast is the better choice
One number. Ten people is $79, twenty-five is $149, and the bill does not move when someone joins the rotation. On Standard, the 25-person team paid about $500 a month for the same escalation chain.
The monitor is included. Opsgenie needed something upstream to notice the outage; here the probes and vitals are part of the same product that rings the phone, so the page says which eight locations failed and what they saw.
Nothing to keep alive. The app is free, the account is free for ten sites, and the paid plans start with 14 days free and are month to month or ten months’ price for twelve. If we ever shut down, the terms promise 90 days’ notice and a refund of the unused part.
What moving looks like
A rotation and an escalation policy are a few lines in a file you keep in your repo, applied through the API. The same file is how the page is described on this site.
[rotation.backend] handoff = "weekly, monday 09:00 America/Chicago" people = ["priya", "sam", "ana"] [policy.db-prod] steps = ["oncall:backend", "next", "everyone"] wait = "5m"
Channels, vitals, probes, schedules and policies are all in the API. Channels as code has the exact shape, which is the thing to read before you decide; the block above is the idea, not the syntax.
Team is $79 a month for up to ten people and takes a card at checkout, not a conversation. The first 14 days are free. Put one probe and one rotation on it and see whether the page reaches the right phone before April 2027 does.